At Rachel's Collective, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases. Please read this policy carefully to understand how we handle your personal data.

1. Information We Collect We collect both personal and non-personal information when you interact with our website or place an order.

Personal Information

• Contact Details: Name, email address, billing address, shipping address, and phone number.

• Payment Information: Credit/debit card details, payment method, and transaction data (processed securely through trusted payment processors).

• Account Information: If you create an account, we collect your username, password, and purchase history.

Non-Personal Information

• Browser and Device Information: IP address, browser type, operating system, and referring website.

• Usage Data: Pages viewed, time spent, and search history on our website.

2. How We Use Your Information We use the information collected for the following purposes:

• Process Transactions: Handle orders, process payments, and deliver products.

• Customer Support: Respond to queries, process returns/refunds, and offer support.

• Marketing and Promotions: Send promotional emails and product updates (only if you’ve opted in).

• Website Improvement: Monitor website performance and enhance user experience.

• Security and Fraud Prevention: Protect against unauthorized access, fraud, and illegal activities.

3. How We Share Your Information We do not sell or rent your personal data. However, we may share information with trusted third parties to support our services:

• Service Providers: Payment gateways, shipping partners, email marketing services, and customer support tools.

• Business Transfers: In the event of a business sale, merger, or acquisition, user data may be transferred.

• Legal Compliance: We may disclose information when required by law or under legal processes such as subpoenas.

4. Cookies and Tracking Technologies We use cookies and similar technologies to personalize and enhance your experience: • Remember user preferences and cart contents. • Track website activity and performance. • Display personalized advertisements based on your browsing behavior. You can control cookie preferences in your browser settings. Please note that disabling cookies may limit some site features.

5. Data Security We employ industry-standard security practices to protect your information:

• SSL Encryption for secure payment processing.

• Regular updates to our infrastructure and website security.

• Restricted access to sensitive information. While we take every precaution, no method of internet transmission or storage is 100% secure. We strive to protect your data but cannot guarantee absolute security.